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WHICH INFORMATION IS COLLECTED
  • Information you provide us with such as:
    • first & last name, email address, birthday month/day when you sign up to our newsletter
    • your name, address, email, telephone number, password, when you create an account with us
    • your marketing preferences
  • Information we collect automatically such as:
    • transactional information
    • activity information
    • device and usage information
    • information collected by cookies and similar tracking technologies.
HOW WE USE THIS INFORMATION
  • To send you a monthly newsletter / important updates
  • To create your account
  • To process your order & payment
  • To conduct research
  • To contact you for marketing
  • To confirm / update you about your order
  • Where we have a legitimate interest in monitoring and improving our website
THIRD PARTY DISCLOSURE
  • We will share your information where necessary to process your order, eg sharing your address with Royal Mail
  • These third parties have access to personal information to perform their functions but may not use it for other purposes.
  • We will not share your personal information, nor will we sell your details, to any third party companies for marketing or advertising purposes
  • Stripe to process your payment processing.
HOW LONG WE KEEP YOUR INFORMATION
  • We will keep your data for direct marketing until you no longer consent (you can do this by unsubscribing at the bottom of all of our emails). 
  • If you do not open our marketing emails for 2 years we will consider you inactive and remove you from our mailing list. 
  • We will asses all data regularly and after a period of time will delete your personal information.
INFORMATION PROTECTION
  • The information you share with us on this website is kept confidential and secure. Your encrypted information is protected using SSL.
  • No system can ever be 100% secure, and while we take every precaution to keep your data safe, we cannot guarantee its security. Should a data breach occur, we will inform you what has happened, and which of your data was accessed.
CHILDREN UNDER THE AGE OF 13
  • We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this website.
YOUR LEGAL RIGHTS
  • You have the right to access your personal information and details of how we process it. You can request this information by contacting us via help@mesen-store.co.uk
  • You can request to have this information removed at any time by contacting us via help@mesen-store.co.uk
COMMUNICATIONS
  • If you send us an email, we will use your email address to thank you for your comment and / or reply to your query. Beyond this, we will not use your email address to send unsolicited information or share or sell it to anyone else for that purpose.
  • If you subscribe to our newsletter, we will use your email address to send you regular newsletters and to tell you about promotions / offers. You can opt-out of these emails at any time by clicking the unsubscribe link at the bottom of our marketing emails.
DISPUTE RESOLUTION
  • If you have any complaints about this policy, you should contact us. We will investigate, and attempt to resolve any complaints or disputes relating to this policy.
CHANGES & UPDATES TO THIS POLICY
  • We will review this policy regularly, and update this page when needed. This policy was last updated on 11th March 2021
CONTACT US
  • If you have any questions about this privacy policy, please contact us via help@mesen-store.co.uk